Profiling and automated decision making
We do not use profiling or machine decision making practices in our organization. Any decisions involving users' data will be made inconsultation with them and based upon their input.
To provide our services, we collect personal data that can identify you as an individual only when it is necessary.
Occasionally, we may collect non-personal information from users, which is not associated with you specifically. This could, for instance, be in the form of analytics about the use of our apps or website, or aggregate data detailing the number or type of devices being used.
How we use information
Among the purposes for which Jelloh Ltd might gather personal data are:
1. Customer service - Responding to user inquiries, feedback, or problems
2. Analyzing aggregate data - to develop and improve our products
We use "cookies" to provide a better user experience on our website. Cookie information is stored in an encrypted format for record keeping purposes. In the event that you choose to block cookies, some features of the site may not function properly without them.
What information do we collect?
You choose to give us certain information when using our services. This includes:
When you create an account, you provide us with at least your phone number and email address, as well as some basic details necessary for the service to work, such as your gender and date of birth.
When you complete your profile, you can share with us additional information, such as details on your bio, interests and other details about you, as well as content such as photos and videos. To add certain content, like pictures or videos, you may allow us to access your camera or photo album.
When you subscribe to a paid service or make a purchase directly from us (rather than through a platform such as iOS or Android), you provide us or our payment service provider with information, such as your debit or credit card number or other financial information.
When you participate in surveys, focus groups or market studies, you give us your insights into our products and services, responses to our questions and testimonials.
When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.
If you contact our customer care team, we collect the information you give us during the interaction.
If you share with us information about other people (for example, if you use contact details of a friend for a given feature), we process this information on your behalf in order to complete your request.
Of course, we also process your chats with other members as well as the content you publish, as necessary for the operation of the services.
Expiration of personal information
Our customer service department will remove name and IP address records after 12 months to reduce our database size.
Unless you personally decide otherwise, personal information is stored for other services
Other instances, however, have no automatic deletion or expiration, so we can respond better to customer issues and feedback. To ensure that we do not hold data for no good reason, we conduct annual data reviews.
How we handle requests for data access, rectification, erasure, and data portability
Anyone who has personal data held by Jelloh Ltd has the following rights:
Request access to and/or removal of the information the company holds about you, via Jellohltd@gmail.com.
Whenever you make an access request, we will respond promptly andverify your identity before giving you access to any information.
Jelloh Ltd takes measures to ensure that any data gathered is done so with the express and informed consent of the individuals it pertains to. The company also logs and records this consent as required by law. Data will not be collected or stored where prohibited by law.
Compliance with children's online privacy protection act
Our services are restricted to individuals who are 21 years of age or older. We do not permit individuals under the age of 18 on our platform. If you suspect that a member is under the age of 21, please use the reporting mechanism available on the service.
Sharing your data
No personal identification information about you will be sold, traded, orrented to others. Third-party service providers may help us operate theSite and our business or administer activities on our behalf, such as sending online newsletters. For those limited purposes, we may share your information with these third parties provided that you have given us your consent.
Jelloh Ltd may use sub-processors to help us better understand, gather,and organize the data collected, as well as to help us respond to your feedback. We ensure that only information necessary to deliver our services is shared with sub-processors.
By implementing appropriate data collection, storage, and processing practices and security measures, we strive to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored by our services.
Latest update: December 30, 2021